- Qualification BSW, MSW
Reporting to a Service Coordinator Supervisor, this position is responsible for the overall coordination of a diverse caseload. The Service Coordinator I (SCI) facilitates community-based long-term care to disabled and/or chronically impaired older adult participants. This position carries responsibility for ongoing care planning, service arrangement, follow-up, and reassessment. The Service Coordinator I is expected to provide a designated number of units of billable service coordination activity (Aging Waiver) on a daily basis, including data entry and participant contact. The SCI is a participant advocate as well as the gatekeeper of service provision.
To maintain a high quality of service coordination services by identifying and meeting the varied needs of participants. To provide home and community-based services as needed to enable participants to remain at home as long as possible. The SCI maintains the highest level of professional ethics, continually seeking opportunities for growth and development.
Duties and Functions:
- Performs all service coordinator functions: assessment, service plan development, service arrangement, follow-up, monitoring, and reassessment. Validates the assessment of the participant’s needs in their environment. Reassesses participant’s status and reviews service plan at regularly scheduled intervals.
- Completes Care Management Instrument (CMI) and Level of Care Assessment (LOCA) at required time frames.
- Enters and documents Service Coordination units provided.
- Works with participant, his/her family, and/or caregiver, to develop an Individual Service Plan, making use of supervision and consultation with other disciplines as necessary.
- Identifies and mobilizes informal and formal resources to meet participants’ needs. Maximizes use of third-party payers.
- Facilitates participant choice of providers.
- Arranges for needed services and entitlements, working cooperatively with participant, family members, and service providers. Follows up on service delivered in specified amount of time and works with participant and provider to assure appropriate match of service to specific need.
- Conducts home visits and telephone contacts per standards.
- Completes all necessary forms and data entry for participants’ case record, other management information, and other written reports as required. Inputs required data into Oracle and SAMS systems.
- Monitors the delivery of care consistent with state requirements.
- Participates in orientation and training, in-service training as assigned, and attends regularly scheduled supervision, and staff meetings.
- Monitors participant satisfaction to ensure quality of services provided.
- Other duties as assigned.
BSW or MSW including at least 12 college-level credit hours in sociology, social welfare, psychology or gerontology. Candidates require three years social work experience
High energy level; able to manage a variety of tasks simultaneously. Well-developed interpersonal and communication skills. Well organized. High level of flexibility.
Possesses advocacy skills and a sense of professional ethics. Strong computer skills
Must have a valid driver’s license, good driving record, and continuous access to a fully-insured car. Drug testing required. Pre-employment physical. Second language abilities preferred.