Employee Assistance Care Coordinator – Chester County

Full Time Temporary
  • Post Date: January 4, 2019
  • Apply Before: February 8, 2019
  • Qualification BSW
Job Description

Responsible for providing support relating to Employee Assistance Program (EAP) clients or members and assisting staff with member outreach; track and follow up with assigned members ensuring to adhere to established Standard Operating Procedures (SOP) which may include contacting member to ensure appointments have been scheduled and obtaining feedback on affiliate counseling services; coordinate efforts to thoroughly document after hours member calls in the appropriate databases ensuring the case is assigned to the correct staff member; participate in invoice investigation for assigned clients or members which may include researching insurance plan coverage and billing details.

BSW with a minimum of two years of customer service, health care, or case work experience is required. Intermediate knowledge of MS Excel, Word, and PowerPoint required.