- License and Certifications PA LSW
Receive and respond to intake calls. Explains role of EAP and confidentiality. Obtains and records intake case information in Care Management System. Assess crisis situation and take appropriate action. Provides referral services to EAP clients. Provides information and schedules clients requesting phone services. Provides members with appropriate referral based on clinical needs, provider expertise, location, insurance coverage and affordability.
Facilitates referral process and contacts service providers or subcontracted EAP affiliates. Follow up with client and/or service provider /affiliate as required per Standard Operating Procedure. Documents all contacts with clients and pertinent others accurately, completely and concisely. Facilitates connection or referral to other available services such as legal/financial consultation, work-life resources, or other solutions that may be available to company members. Provide other Employee Assistance services as assigned including case management of special needs, high risk and company –initiated referrals
Provide telephonic services including assessment, crisis-intervention, consultation with Human Resources or other client company leadership, and brief support to members. Collaborates with Care Managers and others to ensure compliance with SOP, to provide excellent member service and experience, and to support professional operations and environment within the EA division. Participate in regular supervision and consultation as needed/appropriate to any case. Develop and maintain familiarity with company EAP Standard Operating Procedures as demonstrated by the delivery of service and performance of duties.
PA LSW with experience providing direct service in behavioral health setting including assessment and case management.